Frequently Asked Questions
Order Related
How do I place an order?
You can place an order on our website by selecting the product(s) you wish to purchase and adding them to your cart. Then proceed to checkout and follow the prompts to complete your order.
Can I cancel my order after it has been placed?
Yes, go to your order details and hit cancel. Unfortunately, we cannot guarantee order cancellations as we strive to fulfil orders as quickly as possible. However, please reach out to our customer service team as soon as possible and we will do our best to assist you.
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your Loomsona account to view order details and track the shipment.
Shipping and Returns
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please refer to our Return policy page for more information.
Can I exchange a product?
Unfortunately, we do not offer exchanges at this time. You may return the item and place a new order for the desired product.
Do you offer free shipping?
We offer free 2-day shipping to continental US addresses. Shipping charges apply for orders shipped outside the US, and the cost varies depending on the country.
Do you ship internationally?
We currently only ship across United States. However, please reach out to customercare@loomsona.com if you need to place an international order.
How long will it take for my order to arrive?
For orders within the continental US, we offer free 2-3 day shipping. For international orders, shipping times may vary depending on the destination.
Certifications
What certifications do your products have?
All of our products are certified organic by the Global Organic Textile Standard (GOTS) and are also certified Fair Trade. In addition, our products are tested and certified by OKEO TEX to ensure they are free from harmful substances.
What does GOTS certification mean?
The Global Organic Textile Standard (GOTS) certification ensures that our products meet strict environmental and social criteria throughout the entire textile supply chain.
What if Fair Trade certification?
Fair Trade certification ensures that the people involved in making our products are treated fairly and paid a fair wage. It also promotes environmentally sustainable practices.
What is Oeko-Tex certification?
The OEKO-TEX Standard 100 certification ensures that our products are free from harmful substances and chemicals.