FAQs
Queries Related To
Order
How do I place an order?
You can place an order on our website by selecting the product(s) you wish to purchase and adding them to your cart. Then proceed to checkout and follow the prompts to complete your order.
Can I cancel my order after it has been placed?
Go to your order details and hit cancel. Unfortunately, we cannot guarantee order cancellations as we strive to fulfil orders as quickly as possible. However, please reach out to our customer service team as soon as possible and we will do our best to assist you.
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your Loomsona account to view order details and track the shipment.
Returns
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please refer to our Returns page for more information.
Can I exchange a product?
Unfortunately, we do not offer exchanges at this time. You may return the item and place a new order for the desired product.
Payments
What payment methods do you accept?
We accept most common payment methods including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information.
Shipping
Do you offer free shipping?
We offer free 2-day shipping to continental US addresses. Shipping charges apply for orders shipped outside the US, and the cost varies depending on the country.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping charges may vary depending on the destination.
How long will it take for my order to arrive?
For orders within the continental US, we offer free 2-day shipping. For international orders, shipping times may vary depending on the destination.
Certifications
What certifications do your products have?
All of our products are certified organic by the Global Organic Textile Standard (GOTS) and are also certified Fair Trade. In addition, our products are tested and certified by OKEO TEX to ensure they are free from harmful substances.
What does the GOTS certification mean?
The Global Organic Textile Standard (GOTS) certification ensures that our products meet strict environmental and social criteria throughout the entire textile supply chain.
What is Fair Trade certification?
Fair Trade certification ensures that the people involved in making our products are treated fairly and paid a fair wage. It also promotes environmentally sustainable practices.
What is OKEO-TEX certification?
The OKEO-TEX Standard 100 certification ensures that our products are free from harmful substances and chemicals.
Loomsona Rewards
What is Loomsona Rewards?
Loomsona Rewards is our loyalty program that allows you to earn points for every purchase you make, and redeem them for discounts on future purchases.
How do I join Loomsona Rewards?
Customers with an account are automatically enrolled in Loomsona Rewards. If you don't have an account, you can create one to start earning rewards.
Other
Do you offer any customization options?
At this time, we do not offer customization options for our products. However, we welcome your feedback and suggestions for future product development. Please contact us to share your ideas.
Do you offer gift cards?
Unfortunately, at this time, we do not offer gift cards for purchase or redemption. We apologize for any inconvenience this may cause.
How do I contact customer service?
You can reach our customer service team by phone, email, or chat bot on our website. Our team is available to assist you with any questions or concerns you may have.